Wahoo is changing the way the world works out - and having a blast doing it! We’re looking for smart, exceptional people who can execute in a fast-paced environment to join the Wahooligan team. Think you're a good fit? Send your resume and a cover letter letting us know why you're excited about Wahoo. There’s never been a time as good as now to join our growing team.

About Wahoo

With offices in Atlanta, Boulder, Brisbane, London, Reno and Tokyo, Wahoo is working to be the global leader in smart training. Wahoo’s mission is to be the global brand of choice for passionate endurance enthusiasts by delivering a simple, yet powerful ecosystem of products for training, competing and having fun.

Wahoo has created a full ecosystem of smart devices and workout content for runners, cyclists, triathletes and general fitness enthusiasts. Wahoo’s award-winning line of products include the KICKR family of smart trainers and accessories, the ELEMNT family of bike computers, the TICKR family of heart rate monitors and training content including The Sufferfest. Founded in 2010, our products are sold globally and we have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.

Hear the history of Wahoo from our founder, Chip Hawkins, on the Home Roads podcast.

Listen Here

Wahoo People

Wahooligans are on a constant search for an edge and look to technology to help them find it. While they compete to win, every Wahooligan knows it’s never about the finish line. It’s about the workout waiting on just the other side. A workout that needs a goal. A goal that needs a plan. And a plan that needs to be tracked, analyzed and shared using tools created by people who get what makes them “Wahoo!”

Wahoo team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. We get stuff done. We need people who think different. We are innovators, which sometimes means creating something that’s never been built before and sometimes means just finding a way to do things better, smarter, easier, faster. An ownership mindset is a must - don’t expect for someone to do your job for you. When you accept a role at Wahoo, you own everything that goes along with it. Every relationship. Every deadline. Every outcome. We think excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. From how we deal with our customers to how we treat one another, our overriding imperative is that we always do what’s right. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!

Customer Service Coordinator - Atlanta

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Atlanta, GA.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

Customer Service Coordinator - German Language

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position is based in Germany or the United Kingdom and the candidate is required to be fluent in both German and English.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, [Zendesk], to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    Requirements

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment
  • Fluency in both English and German

Rework Technical Service Representative

The Technical Service Representative will provide world-class technical customer service to Wahoo customers and distributors.  Based in our Atlanta corporate offices and Atlanta Wahoo warehouse.  Limited travel.

    Description

  • Technical expert on Wahoo products:  servicing our customers, studio owners, bicycle shops, dealers, distributors, and app developers. Determining the cause of product returns and the best approach to resolve any issues.
  • Communicate with the customer service rep to explain the best solution to solve the problem to ensure the customer is informed of resolution options
  • Refurbish returned products in a timely manner according to specific specifications
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Provide feedback of product issues for ongoing analysis and partner with developers to resolve issues
  • Use our customer service management system (Zendesk) to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage (own) in-house spare/refurbished parts inventory
  • Communicate with the customer to keep them updated throughout the resolution process the status of product (received, tested, replaced canceled).

    Requirements

  • Qualified candidates for this role will possess demonstrated experience of 1-3 years performing bicycle repairs or similar role
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others
  • Contributes to team effort where all agents work collaboratively
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail-oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Excellent time management and follow-up skills
  • Has “thick skin” and can handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Passion for cycling and or running is encouraged
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work extra hours to meet deadlines (includes occasional early evenings and weekends)

WARRANTY SPECIALIST – UK

Support Specialist will work as part of the fabulous Customer Service Team to deliver world-class support to Wahoo Fitness customers in Europe. These wonderful employees represent Wahoo to consumers for all product questions and concerns. This position is based in our UK office.

    Responsibilities

  • Prepares shipments for postal or commercial carriers; determines most economical and efficient shipping method; selects appropriate shipping container; packs items to ensure safe delivery.
  • Prepares bills of lading; checks items to be shipped against work orders to confirm that quantities, destination, and routing are correct.
  • Communicates with consumer when items will arrive and provide tracking information.
  • Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment
  • Process return shipments from customers, retail stores, and distributors.
  • Unpack Sort, count, logs inventory which is shipped or received.

    Requirements

  • Qualified candidates for this role will possess demonstrated experience of 1-3 years performing shipping and receiving, or similar role
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office
  • Exceptional Technical Support Skills; pleasant, patient, and friendly attitude; plays well with others
  • Contributes to team effort where all agents work collaboratively
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Excellent time management and follow-up skills
  • Has "thick skin" and can handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Passion for cycling and or running is encouraged and helpful to the learning curve
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.

Human Resources Director

    Überblick

  • Unique combination of technical depth, people management, sensibility, vision and passion.
  • Develops and leads HR programs that:
    • Attract, retain and motivate the talent Wahoo needs to achieve its business goals
    • Provides managers the tools and training to effectively motivate our employees
    • Creates and sustains a fun, innovative, productive and healthy work environment.
  • Report to the Chief Financial Officer.

    Responsibilities

      The Human Resources Director is responsible for all Human Resources services, policies and programs for Wahoo, including:

    • Recruiting, on-boarding and succession planning
    • Employee development, and training
    • Performance management
    • Employee relations
    • Employee and community communications
    • Policy development and documentation
    • Regulatory compliance
    • Compensation and benefits administration
    • Employee safety, wellness, and health
    • Work environment and space planning.

      Organization Development

    • Directs a process of organizational planning that identifies the talent required for the company to achieve its business goals.
    • Designs, directs and manages a company-wide process of organization development that includes succession planning, workforce development, key employee retention, and organization design.
    • Collects and analyzes employee feedback through company meetings, employee surveys, employee focus groups, and one-on-one meetings.
    • Identifies and monitors the organization's culture so it supports the attainment of the company's goals and promotes employee satisfaction.
    • Leads a process of organization development that plans, communicates, and integrates the results of strategic planning throughout the organization.
    • Keeps the CEO and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.

      Recruiting and On-boarding

    • Establishes and leads the recruiting, hiring and on-boarding practices necessary to have a superior workforce.
    • Interviews management- and executive-level candidates; serves as an interviewer for position finalists.

      Training and Development

    • Defines all HR training and development programs, including manager training.
    • Leads the implementation of the performance management system.

      Employee Relations

    • Formulates and recommends HR policies regarding employee relations.
    • Partners with management to communicate HR policies, procedures, programs and laws.
    • Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale.
    • Conducts investigations when employee complaints or concerns are brought forth.
    • Advises managers in determining appropriate disciplinary procedures. Monitors the implementation of performance improvement plans with non-performing employees.
    • Reviews, guides, and approves management recommendations for employment terminations.
    • Leads the implementation of company safety, wellness and health programs.

      Compensation and Benefits

    • Establishes the base pay structure and oversees the variable pay systems including commissions and bonuses.
    • Leads competitive market research to establish pay and benefit practices that help to recruit and retain superior staff.
    • Defines and leads the annual compensation review process.
    • In partnership with the CFO, obtains cost-effective benefits; monitors national benefits environment for options and cost savings.
    • Recommends changes in benefit programs as appropriate.

      Legal

    • In partnership with outside legal counsel, leads company compliance with all legal and government reporting requirements in all countries in which Wahoo operates.
    • Directs the preparation of information requested or required for compliance with laws. Approves all information submitted. Serves as the primary contact with the company employment law attorney and outside government agencies.
    • Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations.

      Human Resources Information Systems HRIS

    • Manages the development and maintenance of the HR sections of Wahoo’s external sites – e.g., Careers section on website, LinkedIn page, other external recruiting sites – and internal ERP system (NetSuite).

    Requirements

  • Demonstrated ability to be a trusted advisor to members of the leadership team.
  • Broad technical knowledge and 8+ years of progressive experience in employment law, compensation, organizational planning, organization development, employee relations, training and development.
  • Comfort being a “working manager” who can navigate between the strategic and tactical.
  • An open communicator – we strive to maintain a culture and a company where we leave politics at the door, where brainstorming is the norm and where we encourage every colleague to be engaged in the process.
  • Demonstrated ability to lead and develop Human Resources staff.
  • Experience in the administration of benefits and compensation programs and other Human Resources programs.
  • Evidence of the practice of a high level of confidentiality.
  • Certified sense of humor.

Senior Financial Analyst

Reporting to the Head of Finance, primary responsibilities of this role include providing financial planning & analysis expertise and support to assist Wahoo Fitness in achieving its business goals. This includes participation as a key player in Company planning processes, including 3-year Strategic Plan, Annual Plan, and monthly forecasts; evaluation of financial actual results compared to plans or forecasts; and analytical support for growth opportunities (new products, customer opportunities).

    Responsibilities

  • Support and execute the financial planning and forecasting process
    • Assist in the consolidation, analysis and reporting of financial and operational results on a monthly basis to help the business in achieving financial and strategic objectives
    • Support cross-functional coordination of budgeting, forecasting, reporting, and cost improvement efforts.
    • Support the annual operating plan cycle, monthly progress reporting and financial reforecast process including modeling.
    • Manage the monthly forecasting process and analyze results for variance plan and forecast submissions
    • Interpret financial results and develop financial models to identify strategic alternatives and/or contingency plans
    • Assist in 3-year strategic planning and modeling
    • Assist in developing monthly and annual business metrics/KPIs/Scorecards – then manage the delivery of the KPIs/Scorecards to internal stakeholders on a monthly basis.
    • Assist with preparation of Board/Management reporting package, analysis of variance, identification of key driver/insights, outlook/re-forecast
  • Assist in Business team Financial Planning & Analysis (FP&A)
    • FP&A support for marketing, sales, operations and product development functions including customer, product, channel analysis/profitability
    • Analyze product pricing changes to quantify projected impact on volume and margins
    • ROI analysis of specific marketing, product, cost savings or customer promotion initiatives
    • Assist with month end reporting and analysis trend
  • Utilize Data Warehouse and reporting tools to manipulate data set outputs into executive level analyses for decision making
  • Prepare reports as necessary for internal and external corporate financial reporting

    Experience

  • 3 – 6 years financial planning & analysis experience. Consumer product or retail industry experience is strongly preferred

    Education

  • Bachelor’s degree required (Preferred major in Finance, Accounting or related business degree)
  • CPA or MBA is a plus

    Qualifications

  • Excellent planning and analysis skills with the ability to analyze situation, apply proven problem solving techniques and make sound business decisions/recommendations
  • Experience creating and working with complex Excel based financial models resulting in financial statement outputs (Income Statement, Balance Sheet, Cash Flow) and valuation metrics
  • Demonstrated financial planning/analysis skills within a high growth, fast-paced company environment
  • Strong attention to detail and analytical skills
  • Systems orientation, including management reporting and financial transaction processing
  • Business acumen/strong business analysis and judgment, ability to understand cost/equations
  • Creative - ability to recommend new processes, new data management/analysis methods, etc.
  • Self-starter – inquisitive, high-energy
  • Strong MS Office skills (advanced level Excel). Experienced in utilizing Excel, ERP system/reporting to complete complex business/decision analysis and planning
  • Experience with Netsuite is a plus.
  • Experienced in use of metrics / scorecard to measure and manage performance.
  • Cross-functional understanding and ability to achieve business results through cross-functional collaboration with of sales, finance, marketing, R&D, customer service, HR, operations and vendor partners.
  • Effective written communication, presentation skills, and influencing skills both internally and externally.
  • Planning and prioritization skills including strong project management background.
  • Adaptable, resilient, flexible, fast-paced/sense of urgency, and a high level of multitasking ability.
  • Personal and professional values aligned with company values and culture, high integrity
  • Passion for health, fitness and/or endurance sports is a plus.

Supply Chain Analyst

The Supply Chain Analyst will be a key player in creating real-time visibility into Wahoo’s Supply Chain in an effort to shift to managing the supply chain by exception. In order to support the next levels of growth we must quickly establish baseline KPIs that give a good understanding of those Orders, Shipments, or Inventory Levels that are being delayed or depleted and keep the focus on resolving those issues quickly. By establishing these metrics directly within NetSuite Analytics and improving our operational reporting we will improve our overall execution efficiency, allowing us to better control costs associated to expedited transportation and overall service. Additionally, this role will analyze and assess the impact of business policies on total delivered costs. This role will make recommendations and perform project management execution activities driving continuous improvement in the areas of service, quality, delivery and cost.

    Responsibilities

  • Lead on Distribution Network Modeling and Optimization to increase speed to market and decrease total delivered costs
  • Lead, coordinate and interact directly with customers on supply chain improvement initiatives such as On Time and In Full (OTIF) and Over, Shortage & Damage
  • Create/Modify NetSuite Reports and Saved Searches
  • Create/Modify NetSuite Analytics Pivot Tables and Charts
  • Oversee High-Level Operational Reports and drive continuous improvement in all aspects from Purchasing through to Delivery to customers.
  • Create/Modify Google Forms and sheets to help build processes that provide oversight and visibility to execution
  • Collaborate and communicate to team members project status and rollouts
  • Create and maintain process documentation

    Requirements

  • Strong analytical and problem-solving skills
  • Strong project management skills
  • Bachelor’s degree in business, computer science, supply chain, or related field (or equivalent work experience)
  • 3-5 years practical experience in Supply Chain Analytics
  • Excellent Communication Skills
  • Proficient with Microsoft Excel
  • Proficient with Google Forms and Sheets
  • Preference for SuiteAnalytics User Certification
  • Preference for experience with NetSuite Workflows and Scripts
  • Experience with SQL (script writing / optimizing, stored procedures, functions, triggers).
  • Experience with Six Sigma, Lean, or other Process Improvement Methodology

Front End Web Developer

Wahoo is looking for a front end developer with UX knowledge to join our e-commerce team. Your primary focus is to help us build and continuously innovate the user experience on wahoofitness.com. The ideal candidate is design focused with a passion for coding and is able to share ideas and collaborate in a team setting. You should have a flexible, creative approach to problem-solving, and have the ability to take technical ownership with respect to development changes.

This position is based in Atlanta, GA and will report to the Director of e-commerce.

    Responsibilities

  • Write efficient, reusable and documented code for HTML, CSS and Javascript.
  • Work closely with our back-end developer and third-party agency to ensure the integrity of the UX/UI throughout the websites.
  • Troubleshoot any front end technical or performance issues that may arise.
  • Self-manage development tasks and proactively raise issues, concerns, and suggestions to the team.
  • Develop new functionalities to improve our e-commerce experience.
  • Ability to work on blank canvas concepts and bring original, innovative ideas to life (surprise us!)
  • You will work to bring UX designs/wireframes to life, while re-imagining, refining and improving existing websites as well.
  • Will need to uphold brand identity and cross-website consistency while respecting individual websites.
  • You will need to have an eye for details and keep an eye on the big picture.

    Requirements

  • Passion for fitness
  • Self-driven and motivated to achieve desired, creative results
  • Strong problem solving and critical thinking skills and attention to detail
  • 4+ years web development experience
  • Experience theming/styling with HTML5 and CSS3 for as long as you remember.
  • Experience theming/styling with HTML and CSS for as long as you can remember
  • Experience working with SASS, SCSS, or LESS based style sheets
  • Proficient understanding of code versioning tools, such as Git
  • Experience in CMS platforms such as WordPress
  • Knowledge of responsive design concepts and best practices of UX/UI design and development as it pertains to eCommerce
  • Good understanding of SEO principles
  • Good understanding of browser rendering behavior and performance optimization of applications for maximum speed and scalability
  • Strong communication skills to work cross functionally and communicated ideas with marketing, sales, and product development
  • Ability to work autonomously, as well as in a team, and to respect project timelines

German Marketing, Partnership & Training Manager

    As Marketing, Partnership & Training Manager of Wahoo in Germany and Austria, you have the following tasks:

  • Support our Wahoo specialist retail partners in the areas of marketing, technical support and sales.
  • Development and implementation of marketing initiatives and maintenance of partnerships between teams and athletes.

You report directly to the Country Manager DACH (Sales and Marketing).

The position focuses on dealer training & sales support as well as the planning and implementation of marketing campaigns in Germany and Austria. You plan and manage the marketing budget in cooperation with the Country Manager DACH.

    Core items:

  • Development and implementation of communication and activation measures in cooperation with the Country Manager DACH and the PR agency
  • Planning and follow-up of trade fairs, dealer and end customer events
  • Planning and creation of sales documents
  • Brand and product presentations at the point of sale
  • dealer training
  • Management of DACH partnerships
  • Management of a selected number of local partnerships with teams and athletes.
  • Management of local relationships with brand ambassadors and influencers in collaboration with our social media team
  • Support of our PR agency in selected press partnerships
  • Management of selected dealer accounts

    Your daily tasks include:

  • You keep yourself informed about product and trend changes in the industry
  • You are a Wahoo brand ambassador through dealer event management and general brand activation in the community
  • You work closely with Wahoo's Country Manager DACH to help the existing network of retailers increase sales and brand awareness.

    Your qualifications:

  • Completed technical / university degree (business administration, economics or marketing) or corresponding professional experience
  • Business knowledge
  • Professional experience in marketing, especially in brand development / brand management
  • Experience in planning and executing marketing activities, events and trade fairs
  • Project experience, also with external agencies / market research companies
  • Good understanding of numbers and experienced in dealing with market data
  • Pronounced communication skills, presentation security, persuasiveness, determination and solution orientation
  • Very good spoken and written English skills
  • Good computer skills
  • passionate cyclist and #wahooligan

Retail Representative - Midwest

This field based sales and merchandising position will work with independent bicycle retail stores and other retail outlets to improve the overall positioning and sales of Wahoo products. Position will be located in the Midwest markets.

    Responsibilities

  • Improve in-store presence of Wahoo products through enhanced merchandising and increased product distribution
  • Train store personnel and act as evangelist for Wahoo products
  • Build relationships and loyalty with dealers leading to increased sales opportunities
  • Assist retail stores with purchases and managing in-stock levels
  • Sell stores incremental displays and secondary merchandising locations
  • Drive increased exposure for Wahoo by developing and implementing product demonstrations and events at local dealers
  • Maintain regular contact with key retail stores through email, phone and store visits
  • Provide regular feedback to Wahoo regarding store trends, new items and competitive activity

    Requirements

  • Passion for cycling and fitness technology
  • Field sales/merchandising or retail experience in consumer products (preferably cycling or sporting goods)
  • Sound organizational skills: planning, follow-up, prioritizing, managing multiple tasks and meeting deadlines
  • Excellent verbal and written communication skills
  • Ability to work autonomously and effective time management
  • Willingness to travel approximately 50% - 70%

Firmware Engineer

The Firmware Engineer is a hands-on position that develops firmware for Wahoo’s cutting-edge connected-device products. The position is based at Wahoo Fitness’ Atlanta office. Competitive compensation package (including healthcare) provided.

    Responsibilities

  • Support a cross functional team (R&D, Engineering, Software and Marketing) to develop the firmware for cutting-edge consumer electronics hardware designs and bring them to market
  • Support product requirements, definition, design, optimization, validation and release processes
  • Self-manage and track development activities
  • Draft diagnostic requirements for design verification and mass production testing

    Requirements

  • BSCE or equivalent experience in software/computer science.
  • Proficiency with electronics measuring equipment such as Multimeters, Oscilloscopes, Logic Analyzers.
  • 5+ years of firmware development experience.
  • Extensive embedded C experience.
  • Experience with small micro buses; serial, i2c, spi.
  • Bluetooth Low Energy, ANT+ experience.
  • Microcontroller experience; Nordic / TI micro experience a plus.
  • Knowledge of basic electronics theory/concepts. Can read a schematic.
  • Object Oriented experience eg. one or more of the following languages: Java, C#, Objective C, C++.
  • Experience with Git for source control.
  • Familiar with the basics of iOS and/or Android development a plus.
  • Experience with closed loop control and feedback systems for AC and BLDC motors (sensored and sensorless) a plus.
  • Familiar with an Agile development environment.

Product Owner

The Product Owner (PO) is a member of the product Management team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team. This position reports to the Product Manager. Product Owner responsibilities include gathering feature requests, scheduling releases and prioritizing work for teams. To be successful in this role, you should be able to identify user needs and work with cross-functional teams to manage product releases. Ultimately, you’ll help us roll-out products that deliver our company’s vision. This position is based in Brisbane or Atlanta.

    Responsibilities

  • Refine and prioritize backlog - As a member of the extended Product Management team, the PO is heavily involved in program backlog refinement and prep for PI planning and plays a significant role in planning events
  • Assists in preparation and execution of PI (Program Increment) planning"
  • Incorporate feature requests into product roadmap
  • Develop user stories and define acceptance criteria
  • Accept user stories each sprint
  • Set sprint goals
  • Break down large products into smaller slices of value that can be delivered incrementally
  • Plan releases and upgrades
  • Follow progress of work and identify issues during sprints
  • Analyze preferences and requests of end users
  • Be a part of the team that refines our agile methodology based on results and client feedback
  • Keep track of industry trends

    Requirements

  • Work experience as a Product Owner or similar role in product management
  • Familiarity with Scrum
  • Familiarity with Scaled Agile Framework is a plus
  • Hands-on experience managing all stages of the product life cycle
  • Technical background with knowledge of software development and web technologies
  • College degree, BA/BS in SW Engineering or related field
  • 3-5 years of Product Owner or related field experience
  • Ability to analyze team situations and create actionable recommendations to overcome challenges and team deliverables
  • Demonstrated strong analytical skills and strategic thinking
  • Proven ability to effectively manage multiple projects in a dynamic environment
  • Tactical agility and attention to details, pragmatic
  • Self Motivated, Entrepreneurial spirit and passion for fitness technology
  • Knowledgeable of the Cycling, running, swimming or other relevant categories
  • Team spirit and good communication abilities
  • Good organizational skills

Product Delivery Leader

The Product Delivery Leader increases the creation of customer and business value by maximizing the delivery of the products and services of Wahoo. This person creates an environment where teams collaborate to make great things happen for our business and our customers. This person escalates roadblocks, helps ensure value delivery, and helps to drive relentless improvement in the way we create value.

    Responsibilities

  • Facilitate the on-time delivery of products and services to achieve financial, customer experience, and quality expectations.
  • Help to determine what the timeline for product delivery is from a top-down, market and product-driven approach and a bottoms-up, engineering-led approach.
  • Provide clarity for product team desired business outcomes and provide visibility into success of those objectives for the entire organization.
  • Provide routine and realistic visibility into the flow of business value through the organization through regular updates.
  • Facilitate efficient and effective coordination of cross-functional teams required to deliver products and services.
  • Facilitate company-wide program increment planning for all products quarterly.
  • Coach Scrum Masters and product teams to achieve continuous improvement in the way we facilitate, coordinate, and deliver value.
  • Relentlessly help to identify and resolve process bottlenecks to strike the best balance between too much and too little process.

    Requirements

  • 5+ years experience leading a software team with a track record of delivering releases on schedule
  • BS in Computer Science, Engineering, or equivalent experience
  • Experience developing large scale systems or consumer electronics
  • Experience with agile methodologies and lean product development
  • Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment
  • Highly organized with the ability to deliver in collaborative remote team setting
  • Entrepreneurial spirit and passion for sports and fitness technology

Release Manager (DevOps) Atlanta

The Release Manager (DevOps Engineer) will help shape the future of Wahoo’s products. In this role, you’ll work collaboratively with software engineering to deploy and operate our systems. Help automate and streamline our operations and processes. Build and maintain tools for deployment, monitoring and operations. And troubleshoot and resolve issues in our dev, test and production environments.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic sensor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain Wahoo’s cloud applications and services
  • Help automate and streamline our operations and processes
  • Build and maintain tools for deployment, monitoring and operations
  • Troubleshoot and resolve issues in our dev, test and production environments
  • Implement new features and modules inline with our project and release milestones
  • Liaise with other members of the team through virtual and physical meetings

    Requirements

  • 2+ years of professional DevOps experience
  • BS in Computer Science or equivalent degree or experience
  • Strong background in Linux/Unix Administration
  • Experience in Amazon Web Services (EC2, S3, RDS, IAM, SQS, Lambda)
  • Experience automating CI/CD pipelines (Jenkins, TeamCity, TFS)
  • Experience with automation/configuration management (Puppet, Chef, Ansible)
  • Working knowledge of GIT (branching, merging, rebasing)
  • Well versed in Relational database technologies (MySQL, PostgreSQL)
  • Well versed in Document/Object-based database technologies (Redis, Mongo)
  • An appreciation for the benefits of Agile practices
  • Strong communication skills

Senior Scrum Master

The Senior Scrum Master will be a key coach for our scrum teams helping them progress through forming, storming and norming stages to become high performing self organizing teams. In addition the senior scrum master will work to mentor and grow the skills of other scrum masters in the organization. This position is based in Wahoo’s Atlanta, GA office.

    Responsibilities

  • Serve and support the Product Owner and Development Team in their quest to do everything possible to delight customers
  • Provide support to the team using a servant leadership style and leading by example. This person should personify Scrum and Agile.
  • Guide and Coach the Scrum Team and organization on how to use Agile/Scrum practices and values to delight customers
  • Guide and Coach both the Scrum Team and the Development team on how to get the most out of self organization
  • Assess the Scrum Maturity of the team and organization and coach the team to higher levels at a pace that is sustainable for the team and organization
  • Remove impediments or guide the team to remove impediments by finding the right personnel
  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
  • Facilitate getting the work done without coercion, assigning, or dictating the work.
  • Facilitate discussion, decision making, and conflict resolution
  • Assist with internal and external communication, improving transparency, and radiating information
  • Support and educate the Product Owner, especially with respect to refining and managing the product backlog.

    Required Skills/Experience

  • First level Scrum Master certification (PSM I, CSM, SSM)
  • Experience playing the Scrum Master role for at least one year for a Scrum Team
  • Demonstrated experience with servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc)

    Preferred Skills/Experience

  • Second or Third level Scrum Master certification (PSM II, PSM III, CSP, CTC, SPC)
  • Experience playing the Scrum Master role for at least two years for a Scrum team.
  • Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc)
  • Track record of continued and recent education in Scrum, including training, conferences, user groups, self study, etc.
  • Knowledge of other approaches discussed in the Agile space: XP, Kanban, Nexus, LeSS, SAFe, Crystal, FDD, etc
  • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
  • Applicable knowledge of the technologies used by the team
  • Excellent communication and mentoring skills

Software Engineer (Android)

We are looking to expand our team with an Android software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The position is primarily based at Wahoo Fitness' headquarters in either Atlanta, GA or Brisbane, Australia. Interested applicant's from outside those locations are also encouraged to apply. Competitive compensation package (including healthcare for Atlanta based only) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Android/Java codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App.Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules inline with our project and release milestones
  • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven Android development experience (commercial experience or published apps to the Google Play Store)
  • Confidence developing with Android Studio
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Android using JNI is highly regarded, but not essential
  • Familiarity with iOS app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Software Engineer (iOS)

We are looking to expand our team with an iOS software engineer.

Wahoo Fitness develops amazing fitness products that include both the hardware and software. Our products range from fitness monitors (e.g. our TICKR heart rate and motion analytic senor) to world-class training devices like the KICKR bike trainer. We use Bluetooth Low Energy, iOS, Android and the latest in server-side technology to create innovative hardware and software. We work with Apple, Strava, TrainingPeaks and others to help shape the industry.

The position is primarily based at Wahoo Fitness' headquarters in either Atlanta, GA or Brisbane, Australia. Interested applicant's from outside those locations are also encouraged to apply. Competitive compensation package (including healthcare for Atlanta based only) based on experience.

    Responsibilities

  • Work as part of a distributed software development team to develop and maintain the Objective-C/Swift codebase, including but not limited to: the Wahoo Fitness Workout Tracker App and Wahoo Utility App. Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules inline with our project and release milestones
  • Implement support for new Wahoo sensors as they become available.
  • Liaise with other members of the team through virtual and physical meetings.
  • Liaise with customers over email/online forums to extract technical information, and trace issues.
  • Share development/team organiation work when other members are absent.

    Requirements

  • 3 years commercial software development
  • Degree in Engineering/Computer Science
  • Proven iOS development experience (commercial experience or published apps to the Apple App Store)
  • Confidence developing with Xcode
  • Strong understanding of version control concepts with a particular focus on GIT
  • Strong understanding of scripting languages with a particular focus on bash
  • An understanding of C and C++ programming and integration of these languages with Xcode projects is highly regarded, but not essential
  • Familiarity with Android app development and firmware development is highly regarded, but not essential
  • Excellent attention to detail with a focus on great UX
  • Experience with Bluetooth Smart (Low Energy) or ANT+ technologies is highly regarded, but not essential
  • Excellent verbal and written communication skills
  • Excellent prioritization and time management skills
  • Passion for sport/fitness and technology

Senior Technical Project Manager

The Technical Project Manager manages multiple, large projects to ensure projects are completed efficiently and product launches are within project cost and on time. The position will report to the Manager of Technical Project Manager Team.

    Responsibilities

  • Develop project schedules, estimates and resource plans. Present to management for approval.
  • Establish and implement project management processes to ensure product launches are on time, within project cost and adhere to quality standards.
  • Manage day-to-day operational and tactical aspects of multiple large-scale projects, including interactions with outside vendors, and in particular, the electrical engineer portion of our products.
  • Proactively engage project teams and outside vendors to identify and remove roadblocks to ensure the project is meeting agreed-upon timelines and deliverables.
  • Track key project milestones and adjust project plans to meet product launch dates.
  • Provide daily project status updates to the head of product design and development.
  • Conduct regular status meetings to review project activities.
  • Create and maintain a project schedule for multiple product launches by identifying and monitoring: overall project timelines, project milestones, tasks, resources, ETAs, task dependencies, and critical paths.

    Requirements

  • At least 5+ years of experience in engineering and manufacturing.
  • Experience in introducing products into manufacturing, or high volume production a large plus.
  • Excellent project management skills, experience working in a matrix organization.
  • Direct experience leading any of the following functional engineering teams (ME, EE, Firware, Test Engineering)
  • Shown bottom line project management experience. (Planning, Cost, & Delivery).
  • Experience working with international OEM partners.
  • Ability to communicate effectively in a worldwide environment
  • Ability to travel internationally as required.once a year
  • New product introduction and Manufacturing operations experience desired
  • Entrepreneurial spirit
  • Passion for fitness and/or technology

System Architect - Cloud

    Responsibilities

  • Continuously improve existing cloud architectures to create a scalable cloud capability for the various products and services of Wahoo.
  • Drive the adoption of continuous delivery and continuous integration capabilities that decrease the cycle times for delivery.
  • Serve as a technical liaison among various technology teams in different parts of Wahoo.
  • Help to create a strong technology landscape of tools and frameworks at Wahoo.
  • Complete critical initiatives related to cloud-based initiatives that improve the experience for our customers.

    Requirements

  • 5+ years experience leading a software delivery or cloud delivery team with a focus on DevOps practices and a track record of delivering working solutions at scale
  • BS in Computer Science, Engineering, or equivalent experience
  • A background in software, infrastructure, and cloud technologies with a focus on infrastructure as code, continuous integration, continuous delivery, automation, and other technologies commonly associated with DevOps practices
  • Experience in building and leading a team that pushes forward on emerging DevOps practices
  • Experience developing systems that scale to a large number of users
  • Experience with agile methodologies and lean product development
  • Excellent written and verbal skills, with proven experience working efficiently and collaboratively in a team environment
  • Highly organized with the ability to deliver in collaborative remote team setting
  • Entrepreneurial spirit and passion for sports and fitness technology
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