Work at Wahoo
Karriere
Werden Sie ein Wahooligan
At Wahoo, our mission is clear: to build a better athlete in all of us. Our integrated training ecosystem is designed to support both amateur and elite endurance athletes in reaching their goals. It’s not about podiums, it’s about progress. Breakthroughs big and small. The moments that make you Wahoo!
Our team is the driving force behind our continued growth. We are passionate about serving the endurance sports community and are looking for innovative, self-motivated individuals who thrive in dynamic, collaborative environments. We value diversity—in background, experience, and perspective—and welcome individuals from all walks of life who share a love for performance, competition, and camaraderie.
Wahoo is a place where curiosity is encouraged, creative problem-solving is celebrated, and taking calculated risks is part of how we grow. We embrace unconventional thinking and understand that occasional setbacks are a natural part of innovation.
As a growing company, we seek individuals who are proactive, adaptable, and take full ownership of their work. The ability to work independently, seek support when needed, and maintain momentum is critical. We value accountability and a solutions-oriented mindset.
Integrity, fairness, and doing the right thing are the cornerstones of how we operate—whether we’re interacting with customers or collaborating with teammates. At Wahoo, everything we do is focused on making the road to better simple, effective and a bit more fun.
Wahooligan Experience Specialist
Department: Wahooligan Experience
Standort: Wahoo Atlanta and London Offices (In-Office)
As a Wahooligan Experience Specialist, you’ll play a key role in delivering an outstanding customer experience to our global community of athletes. Similar to a customer service position, this role focuses on resolving customer inquiries, providing product insights, and ensuring that every interaction reflects Wahoo’s commitment to excellence.
Are you ready to make a difference for Wahooligans worldwide? If so, we’d love to hear from you!
Key Responsibilities
- Provide exceptional support to customers via email, chat, and phone, ensuring quick and complete resolution of inquiries.
- Identify and address customer issues by determining the cause, proposing effective solutions, expediting corrections, and following up to ensure satisfaction.
- Utilize the customer service management system (e.g., Zendesk) to log, track, and manage interactions.
- Communicate with customers throughout the resolution process, providing updates on product status (e.g., received, tested, replaced, canceled).
- Assist with pre-sale inquiries by explaining product features and differences to prospective customers.
- Maintain a database of product issues for analysis and collaborate with developers to resolve technical challenges.
- Manage inventory flow for customer returns, warranties, and replacements, ensuring efficient resolutions.
- Test returned products to collect feedback and identify issues.
- Coordinate shipments of defective products to manufacturers for testing or credit.
- Oversee the in-house inventory of spare and refurbished parts.
- Contribute to team success by achieving measurable outcomes.
What We’re Looking For
- Language Skills: Foreign language proficiency is a bonus - especially German
- Experience: 1–3 years in a customer service role, preferably in a technology-focused company.
- Technical Aptitude: Strong ability to learn and follow technical processes; familiarity with Zendesk, Google Drive, and Microsoft Office is a plus.
- Customer-Centric Approach: Exceptional interpersonal skills with a friendly, patient, and professional demeanor.
- Problem-Solving Skills: Ability to handle complaints tactfully, resolve issues effectively, and prioritize tasks.
- Kommunikation: Excellent written and verbal communication skills with practiced listening abilities.
- Detail-Oriented: Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Resilience: Thick-skinned and capable of managing challenging customer interactions.
- Ownership: Self-motivated with a bias for action and a commitment to delivering results.
- Flexibility: Willingness to work flexible hours, including evenings and weekends.
- Passion for Fitness: Enthusiasm for endurance sports, particularly cycling and running.